Please make sure that you check your cart before you order! Here's how to make sure you ordered the right thing:
The email that we keep in contact with is the email that you have your Paypal is attached to. Make sure to check your Paypal-linked email before contacting us.
Also check your Spam folder if possible. Sometimes our emails get filtered into the spam filter.
If you have checked all these places and still can't find our email, please feel free to contact us at [email protected]
We apologize, but we usually do not issue refunds.
We refund in full or partially if:
We do not issue refunds if:
Please send us an email at [email protected] and give us the details of your situation whether it was listed here or not so that we may discuss how to proceed.
It is very unlikely that we will reorder Limited Edition charms. That's why they're 'limited edition'!
If we have an event or holiday, we may reorder CERTAIN limited edition charms. But we will only order them in small quantities (ie 25 pieces).
Regular US Orders please allow for 1-2 weeks for shipping.
Rush US Orders please allow for 1-2 business days.
International Orders please allow for 3-4 weeks for shipping.
Rush International Orders please allow for 3-5 business days.
Very likely! If we don't plan on reordering we'll make sure to tell you guys!
If we say we're not sure if we're going to order more and you guys still want them, tell us. Riot and force us. Customer satisfaction goddamnit!
If there are Limited Editions charms, however, we may not reorder them.
We check our email multiple times a day and reply as quickly as possible. We should reply to your email within 48 hours or less.
If the items are of equal value and are not sold as a set, then yes! If you notify us 24 hours after placing your order we will be more than happy to adjust your order.
We only take pre-orders on certain items. If an item is out of stock and there is no listed option for a pre-order then we are not currently taking pre-orders on that item.
Maybe! If you want to know about our new, work-in-progress, or other Gentlemon-related news:
We also like to hear your requests! If you got any, tell us via email or through a Form on the site or on our forum!
Yes. We didn't rip off this art by any means. We originally sold these charms at Kawaii-Kon 2011 and then posted the image(s) on DA where other sites caught wind of it.
If anyone claims to be the creator of Gentlemon that isn't Pluffers or Nyte please inform us! We don't mind if our image floats around Facebook, Tumblr, Reddit, etc. as long as one of us is given due credit.
We do not allow others to use our designs (Gentlemon and anything else here). If you see our designs being used on shirts, hats, or even as charms and being sold on a different site, please report them and inform us.